Just when we were getting our delivery schedule under control, we had a machine breakdown. One of our primary mills ate a spindle bearing and subsequently damaged the main spindle. Because Holidays are full-time key building time for me, it effectively cost us a couple of weeks of time. We are back up and going as of Monday and will be delivering keys again by the end of this week.
We are aware of the fact that many newer rigs utilize a common jack for the straight key as well as a paddle for the built-in keyer. Until we get this option added to our cart, if you need a TRS cord set instead of the 2 pole set we normally send with all but our paddles, just drop us an email and we can make that change.
For a couple of weeks in October, we were having some issues with an online cart that would not cooperate. Our excellent IT provider found a problem with some Paypal upgrades that interfered with our processing and that has now been resolved.
I have been given a couple of friendly reminders recently that my blogging has not been updated in a long time. So, here goes: We have pretty much eliminated the very long waits for some of our orders that took place a year ago. For the last 6-9 months, our deliveries have ben in the 2-4 week range with an average of 3.4. This depends upon the timing of the order relative to the status of the current batch of keys in the works. THe summer was good here and we got caught up nearly 100%–and then after Labor Day, the Fall rush hit again! So, we are back to 3-4 and will work very hard to get all orders placed by December 1st delivered by year end. As always, if you need something special or want to ask a question, just drop us an email or give a call. 73 for now, CURT
It is mid August and we are closer to being caught up. I know we have been very slow to deliver keys for about three months now. It is a result of the overwhelming response we saw leading up to and after Dayton. If you are waiting for a key, please bear with us for a few more weeks. We are almost caught up on orders over 30 days old. I will make a point to do another update at the end of August–I anticipate being current at that time. Thank you all for your patience–from all indications from our recent customers, you will not be disappointed. Curt
Our phone and voicemail is back on-line now. Thanks for your patience and sorry for any inconvenience our transfer has caused.
For the next week, we are transitioning our phone service to a different carrier. During this time, if you need to contact Vizkey, please use our email address: firstname.lastname@example.org as the quickest way to get a response. Thanks for your patience and this should be all resolved in approximately a week to ten days. Thanks, Curt
Happy 2016! We are finally, just about, caught up from the Holiday rush of orders. With 2 quarters, including the Holiday period now behind us, we are evaluating our batch cutting and manufacturing quantities so we can reduce the waiting time for new orders. I know it has been somewhat slow and we are working toward eventual delivery from stock or less than one week for all our products.
Feedback from our new customers has been overwhelmingly positive and we continue making small improvements in a Continuous Measurable Improvement process. In that vein, we have transitioned to a solid silver contact in all of our keys.
Thank You for your continued support.
The Vizkey Team (Laurie and Curt) wish each of you a safe and fulfilling Holiday Season. Thanks to all that have purchased a Vizkey product during our re-start–it has been a busy year so far. Due to demand and my continued (real) work schedule, keys continue to be built in batches to meet orders–at this time, we are nearly up-to-date on shipping.
If you will be placing an order for expected delivery before the end of the year, please do so as soon as possible to allow as much margin as possible in build-time and Holiday delivery issues.
We are working on some exciting things for the future and look forward to building you a key in the near future.
Happy Holidays from the Vizkey Team
Curt and Laurie
All orders placed through 9-23-15 have been shipped. The cootie manufacturing problem has been resolved and those should be back on orderable status before the end of the month.
Thanks to all for the great response to the return of VIZKEY!